Question 1

How much does postage cost?

Accepted Answer

Postage and handling starts from just $2 (for an untracked letter).

And we give free shipping on orders over $50 for untracked letters.

We also have options for standard tracked letters (from $5.50) and express post letters (from $9.50), so you can find an option that best suits you!

*Please note, free shipping over $50 does not apply to upgraded shipping options.

Question 2

What's the turnaround time?

Accepted Answer

We endeavour to process orders in 1-3 business days.

Contact us for turnaround time on large orders/wholesale orders.

Check out the Australia Post website for current delivery estimates.
(Posted from Sydney, NSW)

Question 3

How do you apply suncatchers?

Accepted Answer

Everything you need to know is included in your suncatcher packaging!

• ​Choose a window that gets direct sunlight (No sun = no rainbows)
 • Clean the glass and spray it with water
 • Peel the backing off (with care to not leave fingerprints behind!) and place in desired position. Adjust slightly if necessary.
 • Gently squeegee out water and air bubbles starting from the centre, working outward. And wipe away any excess water.
 • If your sticker looks a bit cloudy, not to worry. This will clear up in a few days.

Enjoy the rainbow show!

Question 4

Are suncatchers removable?

Accepted Answer

Yes they certainly are. Our suncatchers are easy to remove and don’t leave behind residue. So they’re also definitely suitable for rental houses!

Question 5

Can you unpeel your suncatcher and move it elsewhere?

Accepted Answer

Sure! The suncatchers can be carefully removed and reapplied elsewhere if need be. We recommend only moving it a few times, as the sticker can start to get foggy. Just be mindful of putting fingerprints on the back of the sticker as you move its position.

Question 6

How do you get the best rainbows?

Accepted Answer

We recommend first having a good look at all the windows in your space and taking note of where the sun falls throughout the day.

Direct sunlight is a must for suncatchers. If the suncatcher can’t see the sun, you won’t see any rainbows!

One thing to note is that even though you will need direct sunlight - the sunniest spot in the house is not necessarily the best place to put your suncatcher. A room that is soaked in ambient light may actually produce slightly more dull rainbows.

Question 7

Can you put your suncatcher outdoors?

Accepted Answer

Unfortunately not. Our decal materials are not designed for outdoor use, and you won't have much success with getting good rainbows outdoors anyway! So best to keep these on indoor windows. We also warn against using our suncatchers in your car as this can present a distraction to the driver.

Question 8

My suncatcher isn't working!

Accepted Answer

Not to worry! The good news is these decals do work, and they never stop working! It’s simply a matter of positioning, weather and time of year.

​A few things to consider:

​Ensure you have placed your suncatcher on a window in direct sunlight. Ambient light unfortunately won’t do the trick, the suncatcher needs to be able to directly see the sun.

Cloudy or rainy days will affect your rainbow show. But that's ok - the rainbows will return in time.

Make sure you’ve taken care to clean the window well.

Choose a clear window; nothing frosted, stained or tinted.

You may want to switch up your suncatcher’s positioning if you find you aren’t having much success with rainbows!

Question 9

Do you wholesale your products?

Accepted Answer

Absolutely! We’d love to see our suncatchers bring colourful joy to shops all around Australia. Take a look at our stockists page, where you can fill out an application form and view our wholesale catalogue. Once you've submitted a form, we’ll get back to you asap with access to our wholesale pricing.

Question 10

Do you post overseas?

Accepted Answer

We're working on it! The dream is certainly to spread our suncatchers all around the world. We are an Australian business and currently don't send overseas. But rest assured, we are actively pursing international postage options.
Keep an eye out for updates!

Question 11

Can I send this as a gift?

Accepted Answer

Of course! Sending a suncatcher straight to your gift recipient is an excellent idea. If you'd like me to leave marketing material out of your letter, just leave a note for me at checkout.

Question 12

Do you offer returns or refunds?

Accepted Answer

Whilst we don't directly offer refunds or returns, we really want you to love your order!  If something isn’t right with your purchase, reach out and we’ll do our best to make it right!

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